Last updated: June 17, 2025

At Ngriffin, we recognize the significance of privacy to our customers, and we are dedicated to safeguarding their personal information. This Privacy Policy elucidates the categories of personal information we gather, our methods of utilization and safeguarding of that information, and the options our customers have concerning the utilization of their personal information.

Data We Gather

We may gather personal data from our customers when they utilize our website or mobile application. This data might encompass, yet isn't restricted to, their name, contact details, and location coordinates. Moreover, we may acquire information regarding their utilization of our website and mobile application, such as the functionalities they engage with and the content they peruse.

Furthermore, we may procure personal data when our customers interact with us, for instance, when they reach out to our customer support team.

Utilization of Personal Data

We might utilize the personal data we gather from our clients to deliver, uphold, and enhance our offerings, encompassing our website and mobile app. Additionally, we might employ this data to engage with our clientele concerning their accounts or our offerings, such as informing them about website or mobile app enhancements. Some concrete instances of how we might utilize personal data include:

• Managing, upkeeping, and enhancing our website and mobile application: We might utilize personal information to guarantee the smooth operation of our website and mobile application and to implement updates or enhancements to these platforms.
• Engaging with our customers: We may utilize personal information to reach out to our customers regarding their account or our offerings, such as notifying them about updates to our website or mobile application.
• Tailoring our services for our customers: We might utilize personal data to customize our services according to our customers' requirements and preferences, including delivering content and features that are specifically pertinent to them.
• Anonymous data examination: We may scrutinize the usage of our services and website in an anonymous manner and utilize it for product enhancements and marketing determinations.
• Marketing and advertising endeavors: We might utilize personal data to dispatch promotional content and offers to our clientele, contingent upon their explicit consent.
• Third-party analytics: We might employ external analytics tools to gather insights into and assess the performance of our website and mobile applications.

It is crucial to emphasize that we will not utilize personal information for any other objective not delineated in the Privacy Policy without prior explicit consent from the customer.

Safeguarding Personal Data

We prioritize safeguarding our customers' personal information and have instituted suitable technical, administrative, and physical security protocols to shield their data from unauthorized access, use, or disclosure. It is our duty to guarantee that personal data gathered is securely stored and shielded against unauthorized access, deletion, use, alteration, or disclosure. This entails employing fitting technical, administrative, and physical security precautions. Some concrete instances of these precautions include: [provide specific examples here].

• Encryption: We may encode personal information using secure algorithms to safeguard it from unauthorized access or disclosure.
• Firewalls: We may employ security barriers to help prevent unauthorized access to personal information stored on our servers.
• Access restrictions: We might restrict entry to personal data solely to those staff members, contractors, and third-party service providers who require the information for their job responsibilities and have undergone training on data protection and privacy laws.
• Third-party assessment: We might carry out routine security evaluations by independent security specialists to guarantee the safety of our systems and the safeguarding of personal data.
• Incident Response: We may have an incident response protocol in place to detect and address unauthorized access or disclosure of personal information.
• Data Backup: We may routinely archive personal information to safeguard data in the event of any system failures.

It's also imperative to acknowledge that we will not retain personal information beyond the necessary duration dictated by the purpose for which it was collected. Once its relevance ceases, it will be securely expunged.

We will also ensure our customers are informed about the potential hazards of transmitting sensitive information through unsecured channels, such as email or via unencrypted file sharing systems, and will advocate for the adoption of secure communication methods.

Disclosure of Personal Information

We do not divulge personal information to third parties, except under legal obligations or essential circumstances to deliver our products and services to our customers. We might disclose personal information to third parties for specific purposes, such as facilitating the provision of our products and services to our customers. Some particular instances wherein we may share personal information include:

• Service Suppliers: We might disclose personal information to third-party service suppliers who aid us in offering, upholding, and enhancing our website and mobile application, such as hosting providers and payment processors. These service suppliers are legally obligated by our policies and agreements to guarantee the safeguarding and safety of personal information.
• Adherence to regulations: We may disclose personal information in accordance with legal requirements, such as responding to a subpoena or court order.
• Business transitions: In the event of a merger, acquisition, reorganization, bankruptcy, or other analogous event, personal information may be transferred as part of the transaction.
• Anonymous information: We might disclose anonymized information, devoid of customer identification, to third parties for research, analytical, and marketing purposes.

It is imperative to emphasize that we will not disclose personal information to third parties for their own marketing or promotional endeavors without obtaining explicit consent from our customers.

We will also disclose any third-party data processors and/or data controllers that we utilize for the purpose of data processing, and we will also ensure that they adhere to the laws and regulations.

We will also routinely assess our contracts with third-party service providers and data processors, to guarantee they are safeguarding personal information in line with our criteria and the mandates of relevant laws.

Decision Concerning Personal Data

Our clients may opt not to furnish us with their personal details or may request the deletion of any personal information we've gathered from them. Nonetheless, this might constrain our capacity to deliver our products and services to our clientele.

Some particular instances of the options accessible to our customers include:

• Disclosing or withholding personal information: Our customers may opt to disclose personal information when utilizing our website or mobile application, or they may opt not to disclose such information. However, if they opt not to disclose certain details, they may encounter limitations in accessing specific features or services.
• Decline marketing communications: Our customers have the option to decline receiving promotional or marketing communications from us. They can exercise this choice by adhering to the unsubscribe instructions in an email or by reaching out to us at [insert contact information].
• Seeking access to personal information: Our clients have the right to request access to their personal data held by us, and upon such requests, we will furnish them with a copy of this data, in accordance with relevant laws and regulations.
• Requesting removal of personal information: Our customers may ask for the removal of any personal information we have gathered about them. However, it's important to understand that in specific situations, we might need to retain certain personal data in compliance with Indian laws and regulations.

We will ensure that we maintain a log of all the requests that we receive, and the action taken on the same.

It is crucial for us to uphold transparency and apprise our customers regarding their rights and options concerning their personal information. We will also furnish explicit and succinct guidelines on how to exercise these rights and choices.

Cookies

We utilize cookies to your device to uniquely identify your browser and enhance the quality of our service. The term “cookies” pertains to small fragments of data that a website transfers to your device’s storage while you're browsing the site. We may employ both session cookies (which expire upon closing your browser) and persistent cookies (which remain on your device until manually deleted). Persistent cookies can be eliminated by following the guidance in your browser's help documentation. Opting to disable cookies may result in certain sections of Ngriffin functioning incorrectly or not at all. Ngriffin incorporates third-party tools, which might gather anonymous data about your visits to Ngriffin through cookies, as well as your interaction with Ngriffin's products and services. These third parties may utilize data from your visits to Ngriffin's offerings and other websites to tailor advertisements for Ngriffin's products and services. However, no personally identifiable information is gathered or employed in this process. Third-party entities are unaware of or unable to access Ngriffin users' personal details such as name, phone number, address, or email address. Ngriffin users can choose to refrain from sharing this data with third parties by disabling cookies, with the process varying depending on the browser. Please consult your browser's help documentation for guidance on disabling cookies.

Terms and adjustments to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time, and any updates will be published on this page. In the event of significant alterations in how we handle your personal data, we will notify you via email to the latest email address you've provided us and/or by prominently displaying notice of the changes on our website. These modifications will take effect either thirty (30) calendar days after we send you an email notification or thirty (30) calendar days after we post notice of the changes on our website, whichever occurs earlier. For new users of Ngriffin, these changes will be immediately effective. Please be aware that it's your responsibility to keep your personal information up to date and provide us with your most recent email address.

In the event that the last email address you have provided us is not valid, or for any reason is incapable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notification of the changes described in the notice. In any circumstance, alterations to this Privacy Policy may impact our utilization of personal information that you provided us prior to our notification to you of the changes. If you do not wish to allow modifications in our utilization of your personal information, you must notify us before the effective date of the changes that you wish to deactivate your account with us. Continued use of Ngriffin following notification of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.

Implementation

We may utilize the information we gather regarding your utilization of Ngriffin (including your personal data) to examine, enforce, and implement our Terms of Use and Privacy Policy.

Conflict resolution

If you believe that Ngriffin has not complied with this Privacy Policy, you may write to Ngriffin at the following address: arun.a@ngriffin.in

In your email, kindly elucidate with as much detail as possible any instances where you perceive non-compliance with the Privacy Policy. We commit to promptly investigating your concerns.